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London, Uk — +44(0) 207 100 1140
1st Floor, 187 Wardour St,
Soho, London, W1F 8ZB
United Kingdom

Chitra Collection

Chitra Collection collaborated with Lilo, a distinguished UK digital agency, to redesign their WordPress website, leveraging advanced web development to broaden their global reach and showcase their unique teaware collection.
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OsBorneandLittle Woocommerce Web Design Agency client of Lilo

The Chitra Collection is a one-of-a-kind private museum in the UK, housing an extensive array of historic teawares that celebrate the artistry and heritage of tea culture. Catering to diverse audiences—from casual enthusiasts to academic researchers—the collection sought to enhance its online presence. Lilo’s expertise in web development was enlisted to modernize their outdated website, making it a vibrant platform for promoting events, exhibitions, and the collection’s treasures.

The Chitra Collection’s previous site suffered from an unattractive design, inefficient content management, and limited search functionality, restricting its appeal and accessibility.

Lilo delivered a responsive, SEO-friendly WordPress solution with a sophisticated inventory system and advanced search filters, resolving critical web design problems and earning accolades for its transformative impact.

Lead Time: 22 Weeks
Sector: Museum & Galleries
Target Type: B2C & B2B
Demographic: Art/Tea Enthusiasts, Researchers, UK/Global, Aged 25-70
Website Goal: Expand online reach, enhance UX, promote events/exhibitions, and improve content management
Services: Web Development, Website Design, UX Optimization, WordPress Development, SEO
Technologies: WordPress CMS, PHP, HTML/CSS, JavaScript/jQuery
Awards: UK Museum Digital Awards – Best Online Collection, Web Excellence Awards
eCommerce Development

eCommerce Web Design

The Challenge: Revitalizing Cole & Mason's Online Presence

The Chitra Collection’s outdated website struggled to engage a diverse audience, hampered by significant web design problems that limited its role as a digital showcase for historic teawares:
Unattractive Design: The dated, uninspiring interface failed to reflect the collection’s artistic and cultural significance, deterring visitors.

  • Inefficient Content Management: The rigid CMS hindered updates for items, events, and exhibitions
  • Poor Search Functionality: Limited filtering options made navigating the extensive collection cumbersome
  • Restricted Accessibility: The non-responsive design alienated mobile users, narrowing the site’s reach.

Chitra Collection tasked Lilo with delivering a web development solution to address these challenges, enhance usability, and attract a broader audience.

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Sophisticated Website Design

Lilo’s design team immersed itself in Chitra’s brand through collaborative workshops, crafting a refined aesthetic that mirrored the collection’s elegance.

Using Adobe XD, we created wireframes with high-quality visuals, elegant typography, and a neutral palette.

Usability testing ensured the design resonated with both casual and academic audiences, driving a 72% increase in users by presenting the teawares in a visually compelling, culturally rich interface that enhanced visitor engagement.

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Enhanced UX for Intuitive Navigation

Our UX specialists redesigned navigation with user journey mapping, implementing clear menus and streamlined paths to explore items, events, and exhibitions.

A/B testing refined interactive elements, ensuring effortless access to content.

The improved UX boosted engagement, contributing to an 85% increase in goal conversions and a 89% rise in organic traffic by delivering a seamless experience for diverse users, from enthusiasts to researchers.

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Scope:

  • InVision Wireframe Prototypes
  • Web Development
  • Web Design
  • Bespoke CMS (.NET)
  • UX Optimization
  • Advanced Filtering Options
  • Automated Report Publishing
  • Google Analytics & GA4
  • Google Tag Manager
  • Browser Compatibility Testing

Resources:

  • 1 x Lead Designer
  • 1 x UX Designer
  • 2 x WordPress Developers
  • 1 x .NET Developer
  • 1 x Front-End Developer
  • 2 x Back-End Developer
  • 2 x SEO Specialists
  • 1 x Quality Assurance Tester
  • 1 x Project Manager

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Robust WordPress CMS
Lilo’s web development team built a flexible WordPress CMS, enabling Chitra to manage their extensive collection and event listings efficiently. Custom dashboards supported easy updates, with training provided for staff.

Performance testing ensured scalability, reducing content management time by 45% and supporting a 65% direct traffic increase through timely, engaging updates that showcased the collection’s dynamic offerings.

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Responsive Design for Accessibility

Our development team implemented a responsive WordPress layout with optimized CSS and JavaScript, ensuring seamless performance across phones, tablets, and desktops.

Touch-friendly elements and fast-loading visuals were tested across devices, with audits maintaining mobile efficiency.

The responsive design broadened reach, driving a 65% increase in direct traffic and a 72% user rise by accommodating global audiences on any device.

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Inventory System

Advanced Search Filters

Lilo developed a sophisticated inventory system within WordPress, allowing Chitra to manage hundreds of teawares. We coded a database for item details, tested scalability, and integrated with the CMS for real-time updates. The system streamlined curation, supporting an 85% increase in goal conversions by enabling users to explore the collection with ease, enhancing the museum’s digital accessibility.

Our web development team implemented advanced search filters, enabling users to sort items by artist, item name, origin, age, or material. JavaScript-powered dynamic filters were tested for usability, integrated with the CMS for accuracy. The enhanced search functionality improved navigation, driving a 72% user increase by making it simple for visitors to find specific teawares or browse casually.

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High-End Aesthetic Design

Lilo refined the site’s aesthetic with a high-end design, incorporating elegant visuals and subtle animations to reflect the collection’s prestige.

Usability testing ensured alignment with Chitra’s brand, with CSS optimizations for fast loading.

The sophisticated design boosted engagement by 20%, supporting an 89% organic traffic rise by creating a cohesive, visually stunning experience that captivated diverse audiences.

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Browser Compatibility
Lilo tested the site across Chrome, Firefox, Safari, and Edge, optimizing HTML/CSS and JavaScript/jQuery for consistency.

Rendering issues were resolved, code validated against W3C standards, and automated tests ensured compatibility.

Browser compatibility delivered a seamless experience for 98% of users, driving a 72% user increase through reliable access.
Advantages-Tailored-custom-Website-Design
Post-Launch Results

Lilo’s web development solution transformed Chitra Collection’s digital platform:
+65% Increase in direct traffic, reflecting enhanced engagement

+89% Increase in organic traffic, driven by SEO improvements

+72% Increase in users, fueled by intuitive UX

90% positive feedback, with users praising the site’s elegance

20% rise in event registrations, driven by improved promotion

Lilo’s proficiency in addressing web design problems delivered a sophisticated, user-friendly platform that elevates Chitra Collection’s global presence. By overcoming design, functionality, and accessibility challenges with innovative web development solutions, we’ve amplified visibility and engagement.

Ready to enhance your digital presence with expert web development? Contact Lilo to create a solution that drives results. Get in touch.

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