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London, Uk — +44(0) 207 100 1140
1st Floor, 187 Wardour St,
Soho, London, W1F 8ZB
United Kingdom

Cartwright & Butler – Website Design, Magento eCommerce, UX and SEO

Cartwright & Butler partnered with Lilo to create a bespoke Magento eCommerce website that reflects its premium British heritage, improves the shopping experience and supports international growth.

Client

Cartwright & Butler

Sector

Food & Beverage, Retail

Target Type

B2B & B2C

Lead Time

29 weeks

Demographic

Gift shoppers and food enthusiasts

Website Goal

Increase sales, improve UX, strengthen visibility and simplify product management

Services

The Challenge

Founded in 1981, Cartwright & Butler is a British food brand known for premium biscuits, preserves, confectionery and luxury hampers. Its existing website no longer supported the brand’s growing international audience.

The goal was to create a scalable Magento store that improved both the customer experience and day-to-day management.

Discovery and Technical Review

The project began with a review of the existing store, catalogue and customer journeys.

This established the foundation for a faster, more effective online store.

UX and Design Research

The design needed to combine Cartwright & Butler’s traditional British character with a modern shopping experience.

The result was an elegant interface that made products easier to discover and purchase.

Marketing & SEO Strategy

SEO was integrated throughout the redesign to strengthen visibility and protect existing rankings.

The improved structure supported both organic search and better marketing measurement.

The Solution

Lilo delivered a bespoke Magento platform designed around conversion, usability and efficient management.

Bespoke Magento Store: A scalable Magento build supports Cartwright & Butler’s growing product range and international audience.
Hamper Calculator: A custom tool allows customers to create personalised hampers before moving directly to checkout.
Improved Navigation: Clear categories and streamlined purchase journeys make products easier to find.
Responsive Design: Layouts and interactive elements were optimised across desktop, tablet and mobile.
Magento Administration: The backend was simplified to make product, stock and order management more efficient.
eCommerce Tracking: GA4 and Google Tag Manager track product views, add-to-cart actions and completed purchases.
SEO Optimisation: Improved architecture, technical SEO and on-page optimisation strengthened organic performance.

The Results

The new Magento platform delivered measurable improvements across visibility, engagement and conversion.

+550
%
Organic traffic
+980
%
Goal conversions
+356
%
Direct traffic

Additional improvements included:

  • 30% increase in conversions through the hamper tool
  • 40% reduction in management time
  • 20% increase in repeat purchases
  • 90% positive user feedback

Scope

– UX & UI Design
– Magento Web Design & Development
– Wireframe Prototyping
– Responsive eCommerce Development
– Custom Hamper Calculator
– Product & Order Management
– SEO Strategy
– Site Architecture Optimisation

Resources

1 × Lead Designer
1 × UX Designer
2 × Magento Developers
1 × Front-End Developer
1 × SEO Specialist
1 × QA Tester
1 × Project Manager

Conclusion

Cartwright & Butler’s new Magento website combines its premium brand heritage with a simpler, more effective shopping experience.

With improved navigation, personalised hamper functionality and stronger SEO foundations, the platform supports increased engagement, conversions and continued international growth

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